My Pets W.L.L. chooses ERPNext as veterinary clinic software

Client

My Pets W.L.L.

Location

Sanad Bahrain

Programming Languages

Python

JavaScript

Frappe Framework

Operating System

Linux Ubuntu

Client logo

“Optimism is an occupational hazard of programming: feedback is the treatment.”
– Kent Beck

Our client, My Pets W.L.L. operates a veterinary clinic that also has a pets grooming center and retail pharmacy. Operations was fragments as each process or business line had its own software. Client needed to bring all aspects of business under one large software which has interconnecting module. This would allow the users to seamlessly conduct business process in simplified manner leading to increased focus on customer service.
As part of the revamp My Pets W.L.L. chose ERPNext as veterinary clinic software

As part of the project 9T9 Information Technology delivered following ERP modules.

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Pets Database

All pets information like name, date of birth, species, pedigree, chip ID and neutering information was in one location. Every pet is liked to a Customer (owner). Each customer information is added to the system leading to easy fetching of pets information. From owner’s database it is easy to find total number of pets owned, number of pets visits, total sales to date and much more.

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Veterinarian (Doctors)

Every veterinarian data is fed into system. Veterinarians are assigned a color code for easy viewing of booking calendar. Vet are also assigned to booking schedule. This ensures booking are only when a vet is is available. Overall, vet can see booking for day, week, month or longer.

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Booking Calendar

The booking calendar easily displays status for the clinic or each doctor in day, week or monthly view. Users pick up an available slot of a doctor to enter customer name, choose the pet that would visit and appointment type. Example: Consultation, follow-up, vaccination, travel etc. All four information is displayed on the calendar which assists vets to know pre-hand which pet is coming, when and the reason of the visit. Vet can filter the calendar to display only their appointments.

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Animal Overview

This is the main document that links visits, history, vital signs, and tax invoices. On this document vet feeds medical examination outcome, adds vital signs, medication and creates tax invoice. Vet are able to view historical medical examination data or uploaded files like x-ray, tests etc. Vets are also able to upload new files for future reference.
Upon submit the system passes on the information to each document and creates tax invoice. Vet have the ability to collect payment against the tax invoice but due to cash collection at a centralized cashier the feature is disabled.

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Grooming

Similar to medical booking, pet grooming appointments are also taken. Additional information can be filled pre-visit to let the stylist know the what service the pet is coming in for. User can also add important information that the owner would like the stylist to know. Stylist can check the pet database to understand if any special care is to be taken due to medical history. Once the service is completed a tax invoice is created.

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Pets Supply Store

The outlet has a pets supply store where items like food, accessories, beds, collars, leashes, soft toys, litter box, sand, cleaning products and more are sold. Our system tracks inventory as well as sales from the outlets. It gives the business complete control over day-to-today operations.

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Accounts

An IFRS compliant accounting system having automated ledger entries thereby reducing manual entry to the lowest possible. Includes Chart of Accounts, Opening Account Balances, Taxes. Advance Payments, Budgeting, Subscription Management and more. Auto VAT calculation to build VAT reports as per local taxations laws.

Profit and Loss and Balance Sheet can be drilled down per branch. Accounts Payable and Receivable reports assists in managing cash flow. Credit facilities per supplier is concise. Item valuation that includes all indirect cost derives very accurate profitability per item.

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Inventory

A comprehensive stock/inventory control module. System ensures that stock items are tracked from purchase, warehousing and sales. Valuation can be by FIFO or Moving Average Method. Reduces theft, misplacement and incorrect valuation that directly affects business current assets. Features integrated inventory for a real-time view of product availability, stock levels in your warehouses, stock transfers, and more.

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Purchase

System can automate purchase order creation by default supplier or at branch level. System can notify purchase department when inventory is reaching low limit. Branches can manually raise a material request when stocks are going low. The operations team reviews the request and make material transfer if stocks are available at the central warehouse or make purchase order. Our system has a feature to merge all material requests for making one purchase order per supplier.

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Sales

System allows to make sales via B2B channel or B2C channel through the Point of Sales module. B2B sales staff can make quotations and convert to sales order. A comprehensive customer database includes multiple customer side contact persons information and delivery location.  Accounts department can control billing by tracking sales order progress to make tax invoices as needed.

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Multi Stores or Warehouses

Easily extendible to create multiple stores or warehouses across under one company. Company can hold or sell stock from each of the warehouse. System tracks inventory and valuation rate per location. Configurable to analyze expenses, stock movements, profits and loss to assess per location profitability.

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Multi Payment Methods

Business can accept payments from any mode like cash, cards, BenefitPay, wallets, international currencies and more. When a customer pays in in international currency our software calculates total in local currency. Any excess refund is done in business local currency.

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Point of Sales

A smart and easy Point of Sales (POS) module with clear interface and easy search features. Single checkout screen for sales transactions and commonly used tasks. Compatible with any device, the Point of Sale software is user-friendly, extremely flexible, and fully integrated with inventory for real-time retail management. Works on offline as well as online mode.

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Items Batch & Expiry

Tracks expiry of all items to reduce inventory loss. Helps user identify near expiry items which can lead to prompts actions taken.

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Reports

Our software can be integrated with any 3rd party software using RESTful API methods. We have integrated the inventory module to push stock information to clients InstaShop, Talabat & YouApp online sales page.

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Dashboard

Over number of years we have worked extremely hard on customizing our application to exceed local business requirements. However, there are use cases that are unique and required by businesses. We only recommend customizing the software if the need are real and the savings after customization outweigh cost that business will need to pay.

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Integration

Our software can be integrated with any 3rd party software using RESTful API methods. We have integrated the inventory module to push stock information to clients InstaShop, Talabat & YouApp online sales page.

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Customization

Over past 6 years we have worked extremely hard on customizing our application to exceed local business requirements. However, there are use cases that are unique and required by businesses. We only recommend customizing the software if the need are real and the savings after customization outweigh cost that business will need to pay.

9T9 Information Technology

Bahrain

Office 21, Building 1010,
Road 7129, Block 571,
Janabiya,
Bahrain
Phone: +97339943646
Email: info@9t9it.com

Bahrain Opening Hours

Sunday8:30 AM - 6:00 PM
Monday8:30 AM - 6:00 PM
Tuesday8:30 AM - 6:00 PM
Wednesday8:30 AM - 6:00 PM
Thursday8:30 AM - 6:00 PM
FridayClosed
Saturday8:30 AM - 6:00 PM

In Partnership with Inaaya Technologies, Dubai

UAE

43-33 18th Street,
Deira Al Murar,
Dubai
United Arab Emirates
Phone: +971581016087
Secondary phone: +97339943646
Email: info@9t9it.com

Dubai – UAE Opening Hours

SundayClosed
Monday9:00 AM - 6:00 PM
Tuesday9:00 AM - 6:00 PM Open now
Wednesday9:00 AM - 6:00 PM
Thursday9:00 AM - 6:00 PM
Friday9:00 AM - 6:00 PM
Saturday9:00 AM - 6:00 PM

In Partnserhip with Hesham Al Warraq Consulting

KSA

20th Floor, Kingdom Tower,
King Fahad Road,
Riyadh,
Saudi Arabia
Phone: +966505416796
Secondary phone: +97339943646
Email: info@9t9it.com

Saudi Arabia Opening Hours

Sunday9:00 AM - 6:00 PM
Monday9:00 AM - 6:00 PM
Tuesday9:00 AM - 6:00 PM
Wednesday9:00 AM - 6:00 PM
Thursday9:00 AM - 6:00 PM
FridayClosed
Saturday9:00 AM - 6:00 PM